PRIVACY POLICY

Finale Products (“finaleproducts.com”, “our,” “us,” or “we”) respects your privacy. We created this Privacy Policy to let you know what information we collect when you access and use our Website, or create an account via the Website, and how we use it, as well as our information sharing and protection practices.

This Privacy Policy applies to:
The website finaleproducts.com (the “Website”); and any email, text and other electronic communications you send to Finale Products through the Website.

This Privacy Policy does not apply to:
Information we collect through other websites, products or services we may offer; and Information collected by third parties, which may have their own privacy policies. Please read this Privacy Policy carefully and save it. If you do not agree with it, you should not access the Website. By using the Website or by submitting electronic communications to us through the Website, you consent to the practices prescribed in this Privacy Policy.

WHAT INFORMATION DO WE COLLECT?
Personal Information. When we refer to “Personal Information” in this Privacy Policy, we mean any information by which you may be personally identified or contacted, whether online or offline. When you purchase products through the Website or otherwise fill out any forms located on the Website, we may collect certain Personal Information from you, such as your first and last name, home or other physical address, email address, phone number, and credit card or other payment information. It is always your choice whether or not to provide Personal Information. If you choose not to provide requested Personal Information, you may not be able to use certain features of the Website.
Technical Information. We may also collect and use technical data and related information, such as information about your device, system and application software, peripherals and other data related to your interactions with the Website (“Technical Information”). We may automatically collect Technical Information through cookies, flash cookies, web beacons and log files. The information we collect from these technologies may include your IP address, device ID, browser information and the page you request. We do not consider this information to be Personal Information.
Geo-Location Information. We may also collect information about your geographic location from you or your device, including your country, region, city, zip code, street address, time zone, latitude, longitude, velocity, bearing, altitude and horizontal position representation information (“Geo-Location Information”).
Online Tracking and Do Not Track Signals. We may use the Website and the Service to collect information from your web browser about your activities over time and across third-party websites, applications or other online services (“Online Tracking Information”). Your web browser may allow you to opt-out of our collection of Online Tracking Information by selecting a “do not track” (or similar) setting. However, we do not currently have processes to address those settings or other “do not track” requests, and consequently, cannot guarantee that we will honor such requests. If you do not want us to collect this information, do not use the Website or the Service.

INFORMATION YOU VOLUNTARILY DISCLOSER
Please keep in mind that whenever you voluntarily disclose Information through any public-facing features of the Website, that Information can be collected and used by others. You submit this Information at your own risk. We are not responsible for the security or privacy of any Information you choose to submit in connection with these public features.

HOW DO WE USE INFORMATION?
Except as described in this Privacy Policy or in our Terms of Service or similar document, Personal Information, Technical Information, Geo-Location Information and Online Tracking Information (collectively, “Information”) that you provide or that we collect will be kept confidential and used to support your relationship with us.

WE MAY USE YOUR INFORMATION, INCLUDING YOUR PERSONAL INFORMATION, AS FOLLOWS:
To provide support and other services to you related to the Website.
For order fulfillment, billing and delivery purposes.
To improve, market or promote our products and services.
To alert you to product upgrades, special offers, updated information and other new products and services offered by us or our third-party partners.
To respond to comments, questions or requests for customer service.
To display advertisements.
For any other purpose we may describe when you provide the Information.
We may also use your Information for any other purpose with your consent.

DATA AND BLIND DATA
You own all right, title, and interest in and to any data (excluding Technical Information) that we collect from you via your use of and interaction with the Service (“Data”). We do not consider this to be Personal Information. You also grant to us a non-exclusive, transferable, sublicensable, royalty free license to use any data we collect based on your use of the Website in order to provide, monitor and improve the Website and to compile, synthesize and analyze this Data (“Blind Data”), such as to generate anonymous usage statistics. If we generate Blind Data, it will be owned by us and we may use it for any lawful business purpose. Any Blind Data will not personally identify you or the source of the Data.

INFORMATION WE SHARE
Except as described in this Privacy Policy, We do not share, rent or sell your Personal Information collected through the Website with third parties. Finale Products or its agents, vendors or contractors may disclose Information, including your Personal Information, to third parties in the following circumstances: To our agents, vendors or contractors that we use to support the internal operations of our business who are required to keep the Information confidential and use it only for the purposes for which we disclose it to them. If required to do so by law, comply with legal process or to comply with a governmental or regulatory request; To protect and defend the rights or property of Finale Products or its agents or contractors; To enforce our Terms of Service or other agreements; To act in urgent circumstances to protect the personal safety of users of the Website or the public; and As part of a transaction or potential transaction where we merge with another organization, files for bankruptcy, or sells its assets or capital stock.

SECURITY OF YOUR INFORMATION
We maintain physical, electronic, and procedural safeguards designed to protect the Information. Despite the actions and precautions we take, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of the Information and you acknowledge and agree that you transmit it to us at your own risk.
THIRD-PARTY WEBSITES, SERVICES AND TECHNOLOGIES
We may provide links to third-party websites on the Website or in other communications to you. These links may appear as a specific domain name or URL or may be activated by clicking on an advertisement or other icon or graphic. Please be aware that other websites and services, including the websites of third parties that you connect with through the Website, may collect personally identifiable information about you. We cannot control and are not responsible for the information collection practices of any third-party websites, services or applications. We encourage you to carefully review their terms of use, privacy policies, and any other legal notifications before using or providing information through such websites, services or applications. Further, the Website may employ third party technologies that require you to accept such third party’s terms.

INTERNATIONAL TRANSFERS
Information collected from you may be stored and processed in the United States or any other country in which we or our affiliates, subsidiaries, agents or contractors maintain facilities. If you are accessing the Website from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your data to the United States and processing globally. By providing your Information, you consent to any transfer and processing in accordance with this Privacy Policy.

CHILDREN’S PRIVACY
The Website is not intended for children under the age of 13. We do not knowingly collect Information from children under 13. If you believe that we may have collected Information from a child under the age of 13, please contact us at info@finaleproducts.com

INFORMATION CHOICES AND CHANGES
We may need to communicate with you about the Website, and we would like to make certain commercial offers available to you from time to time. As such, by signing up for our newsletter or by creating an account on the Website, you consent to receive commercial messages (whether by phone, email, text or push notifications) from us or our third-party partners, and acknowledge and agree that your primary phone numbers and email addresses and other information may be used for the purpose of initiating commercial messages. We will allow you to opt-out of receiving commercial messages, but in order to stop receiving any messages from us whatsoever (including administrative messages regarding the Website), you will need to terminate your account. Depending on your browser, you may be able to remove and reject cookies from our Website by changing your browser settings. The default setting of many browsers is set to accept cookies until you change your settings. Please note that if you disable or refuse cookies, certain features of the Website may become inaccessible or may not function properly.

CHANGES TO THIS PRIVACY POLICY
This is our entire Privacy Policy and it replaces any earlier version. We may change this Privacy Policy by posting a new version on the Website, and it is your responsibility to review this Privacy Policy periodically. If we make material changes to our practices regarding the collection, use and sharing of your Personal Information, we will notify you via e-mail to the email address you provide to us and/or through a notice on the Website. When we do change the Privacy Policy, we will also revise the “revised” date. Your continued use of the Website after such date constitutes your agreement to this Privacy Policy and any updates.

CONTACTING FINALE PRODUCTS
For questions or comments regarding this Privacy Policy, please contact us by email at info@finaleproducts.com.

RETURNS POLICY

Welcome to Finale Hair Products and FinaleProducts.Com. We’re glad you’re here! If for any reason that you are not completely satisfied with Finale Hair Products, please contact us (info@finaleproducts.com) so we my accommodate you. View our return/exchange policy below.

Purchases made on finaleproducts.com can be easily returned with no shipping/handling cost. Pre-paid shipping label will be provided. We are unable to refund original shipping charges unless the return was due to an error by Finale Hair Products.

Returns may take up to 2 weeks to be processed for customers in the USA. The return process may take up to 4 to 6 weeks for customers in other countries. You will receive an email confirmation once your order has been processed. Your bank may take longer to process your transaction.

After returning products to Finale we will review your returned items and a full refund will be returned to your credit/debit card for the purchase of the item. Customers who paid with PayPal will receive full refund back to PayPal account.

Procedures For Return:

1. Contact us about your return, stating reason for the return.

2. Package your return in a well-padded box to prevent damage during transit. Use the provided pre-paid Return Label.  Mail can be returned via United States Postal Service (USPS).

3. An email confirmation will be sent once your return is processed.

4. Mail returns to 9378 Arlington Expressway Suite 212 Jacksonville, FL 32225

DISCLAIMER

Products are formulated in a facility where nut oils and nut butters are made. If you are allergic to these types of products please DO NOT USE. Not liable or responsible for allergic reaction or illness. Please read instructions, Consult Your Healthcare Professional Before Use Of These Herbal Products and always do a 48 hour skin test. These Products May Contain Nuts Derived From Plants.

Symptoms of Allergic Reactions:
Allergic reactions can range in severity, but may include hives, itchy skin, a rash, flaking or peeling skin, facial swelling, irritation of the eyes, nose and mouth, wheezing, and anaphylaxis. Anaphylaxis is a severe allergic reaction that can be life-threatening.
Symptoms of anaphylaxis include a lack of consciousness, shortness of breath, trouble swallowing, lightheadedness, chest pain, a rapid, weak pulse, nausea, and vomiting. If anaphylaxis symptoms occur, seek medical attention immediately.
In addition to allergic contact dermatitis, fragrance ingredients may also affect the respiratory system because they are essentially vapor and can be inhaled. This is especially true in patients with asthma, allergic rhinitis, and viral respiratory infections.
For people with sensitivities to certain fragrances, inhaling them may result in shortness of breath, the sensation of being suffocated, coughing, phlegm, a runny or stuffy nose, headache, chest tightness, and wheezing.
If you experience symptoms of what you suspect is an allergic reaction, consult your healthcare professional, as sensitivity to allergens can become more severe over time. Be sure to discuss with your healthcare provider what product or particular substance you think might be triggering the allergic reaction. They may recommend different types of tests to better understand what you are allergic to.

How to do a 48 hour skin test:
• Apply a small amount of product on your skin and cover.
• Leave on for at least 48 hours.
• If you haven’t experienced any irritation within this time frame, products may be
safe to use.

SHIPPING POLICY

Domestic Customers

All shipping rates are available upon checkout.

Missing Items, Stolen Packages or Incorrectly Delivered Packages

You may file a claim missing items, lost or stolen packages within 7 days of delivery. Contact us to begin the process. We will request that you exhaust all efforts to locate the package in and around your delivery.

Refused and Undeliverable Shipments

If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. If your package is held and subsequently unclaimed from your local customs office for any reason and is returned to us, we will refund the order minus any return shipping fees.

Stolen or Incorrectly Delivered Packages

You may file a lost or stolen package claim within 5 days of delivery. Contact us to begin the process. We request that you exhaust all efforts to locate the package in and around your delivery.